INTERNET PLANS

Pack Name	Surfing Speed	Data Limit	MRP 1 Month	MRP 3 Months	MRP 6 Months	MRP 12 Months
ECO 300	Up to 10 Mbps*	Unlimited*	300.00	855.00	1620.00	2880.00
ECO 500	Up to 30 Mbps*	Unlimited*	500.00	1425.00	2700.00	4800.00
JET 700	Up to 60 Mbps*	Unlimited*	700.00	1995.00	3780.00	6720.00
JET 1000	Up to 100 Mbps*	Unlimited*	1000.00	2850.00	5400.00	9600.00

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Terms and conditions

• Installation within 48Hrs* or subject to network feasibility.
• Connection & plans availabilities are subject to our network feasibility & availability.
• One Month Recharge pack charges will apply with new connection.
• Speeds indicated are only up to our ISP node, given on best efforts basis as per TRAI guideline.
• All CPE equipments will provide by us for connection same will be returned to us at the time of disconnection. (All equipments are under sole ownership of Citiwifi Services
• All plan speed measured in Kilobits per second (Kbps) or Megabit per second (Mbps), not in Kilobyte per second (KBPS) or Megabyte per second (MBPS).
• All Plan Packs Price are Exclusive of all taxes. And subject to change in future.
• All the service related to internet are provided On behalf of Auspice Infratel (P) Ltd., Indore (Class-A ISP)
• Please also note all the Internet Browser software is measure download speed in KBPS (Kilo Byte per Second) so kindly divided your plan speed by 8 to calculate proper download speed in all browsers only.
• Download & Upload ratio 1:2 in Home Broadband pack and 1:1 in Business Broadband pack.
• Minimum speed availability 75% in Residential Broadband user Home pack and 90% in Business Broadband user SME pack.
• All the Plane pack mentioned hare are subject to regulatory approval.
• Company reserves the right to withdraw/Suspend/Modify& Alter /Cancel/Change the tariff plan pack with any prior notice or information.
• After free data usage, you can still download UNLIMITED with reducing speed as per plan.
• Please make clarity on data usages and transfer calculation in every FUP Planes.
• Activation charges will applicable with all Planes Pack as per actual for Residential Home User and Business SME User.
• In Home Plan FUP Data limited will be calculate Based on Download & Upload Both.
• All plan charges will be charged in advance.
• Service activation will be done within 7-10 working days from the date of realization of the subscription amount. In case of cheque payment, service installation and activation may take 15 working days from cheque submission date.
• In case of service discontinuation, the subscriber shall compulsorily return all the CPE equipments (Outdoor AP, POE, LAN Cable, Pole, Tower, Clamp, Adaptor, Router ect.) in working condition. In the event of subscriber not being able to deliver the CPE equipments to the company, for reasons attributable to their action/account, the CPE equipment would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the CPE equipments are delivered by the subscriber in non-working condition, the company would charge the subscriber Rs. 5000/- per CPE equipments not returned or returned in non-working condition towards penalty/damages for breach of the terms of service. This is applicable for all plans.
• Subscriber needs to surrender CPE (Customer Premises Equipment) in working condition. In case of non-receipt of CPE/CPE in non-working condition the penalty will be applicable as mentioned above.
• Refund, if applicable will be processed within 30 working days from the date of cancellation.